13 Squid Caspian

Delivery

We endeavour to package goods well for delivery to ensure they stand the very best chance of arrival in new unspoiled condition. 

Nine times out of Ten if you order before 4.00pm Monday to Friday we hope to get the delivery to you next day within the UK. 

DPD cut off is 3pm Monday to Friday.

DPD Next working day service does not deliver weekends so Friday dispatches will arrive on Monday. Best chance for next day delivery if purchasing on a Friday is RM24 Tracked.

We offer free Tracked delivery on UK orders over £50 these are sent via Royal Mail Tracked 48 with the option of DPD Next Day* or Royal Mail Tracked 24.

Royal Mail Tracked 24 will be used for Non Mainland UK & Northern Ireland.

Tracked (insured) postage is available on all orders either with Royal mail or DPD in the UK

Special delivery before 1pm is also available if you need it quickly

Collect in store is available for those that live close enough to collect from our Somerset BA16 0BJ store.

We offer international delivery however we will only ship via Royal Mail International tracked & signed for service. Passport required to verify age.

When order is made you will receive confirmation via email. Once the order is packed and dispatched you will get another email to let you know the tracking number 

*Please Note:  The Delivery option you choose will be the one it is sent with.


Returns

To return firstly you must inform us by email to: support@vapersonline.co.uk that you wish to return your items.

They must then be returned to 

Vapers Online, 14 Farm Road, Street, Somerset. BA16 0BJ  

Within 14 days.

We will inform you by return that we have received the items, they will then be checked by a member of staff to confirm they are unopened, unused and in original packaging. When confirmed we will then process your refund using the original payment method within 14 days of receipt.

All returns are to be paid by the customer. We do not cover any postage or courier for returns.