My Goods are Faulty What do I do?

Whilst we endeavour to ensure all products sold at Vapers Online are fully working, on the rare occasion items may slip through the net. In this instance for a detailed view please refer to delivery and returns at the bottom of each page or on the product page or see the general view below

Returns proceedure:

Before returning a product to us please contact us at support@vapersonline.co.uk and describe the issue. We will then do everything we can to resolve it for you. We may ask you to send images of the product to determine the issue. The staff member will ask a few questions to determine what is wrong with the product please do not take offense to any of the questions based on your knowledge of the product as we do not know everyones experience.

Once determined Faulty or other please return to the address below for refund, repair or replacement and please include some information about the sale for example the invoice from the sale so we can identify who sent the item to us.

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