Whilst we endeavour to ensure all products sold at Vapers Online are fully working, on the rare occasion items may slip through the net. In this instance for a detailed view please refer to delivery and returns at the bottom of each page or on the product page or see the general view below
Before returning a product to us please contact us at firstname.lastname@example.org and describe the issue. We will then do everything we can to resolve it for you. We may ask you to send images of the product to determine the issue. The staff member will ask a few questions to determine what is wrong with the product please do not take offense to any of the questions based on your knowledge of the product as we do not know everyones experience.
Once determined Faulty or other please return to the address below for refund, repair or replacement and please include some information about the sale for example the invoice from the sale so we can identify who sent the item to us.
You have the right to cancel your order within 14 days of receiving your goods. The products must be unopened, unused and in original packaging.
To return firstly you must inform us by email to: email@example.com that you wish to return your items.
They must then be returned to
Vapers Online, 14 Farm Road, Street, Somerset. BA16 0BJ
We will inform you by return that we have received the items they will then be checked by a member of staff to confirm they are unopened, unused and in original packaging. When confirmed we will then process your refund using the original payment method within 14 days of receipt.
All returns are to be paid by the customer. We do not cover any postage or courier for returns.
E-Liquids can come in a variety of ratios 50pg/50vg and High Vg 30pg/70vg are a couple of the most popular but what does it mean?
In simple terms the PG figure shows how thin a liquid is and the VG shows how thick.
Certain devices work better with certain ratios also different people have a preferred ratio It is often the case that the VG is smoother than PG.
In the main a Sub Ohm kit or Direct to Lung or more cloudy device would require a higher VG content and a Mouth to Lung would require a more balanced ratio like a 50pg/50vg This is where the term E-Liquid Ratio comes from.
Go to link to learn more about What is Direct to lung and Mouth to lung
This decision will be made based on the device you are choosing, if it is a mouth to lung or a direct to lung device and the amount of traditional cigarettes you used to smoke. For an explanation of mouth to lung and direct to lung please see the frequently used terms section.
Mouth to lung
0 to 5 cigarettes a day – 3mg
5 to 10 cigarettes a day – 6mg
10 to 20 cigarettes a day – 12mg
20 to 25+ cigarettes a day – 18mg
Everyone is different but use this as a guide so you know where to start.
For most people it will tickle your throat for a day or two until you get used to it but if it is really irritating perhaps go down a strength and try that. If you find you can’t put the device down and it’s a problem then go up a strength.
Direct to lung.
5 to 15 cigarettes a day – 3mg
15 plus cigarettes a day – 6mg
Anything above a 6mg for most in a direct to lung device will be very harsh but everyone is different so if that’s what you need then go for it.
The main thing to remember here is nicotine wasn’t the thing in traditional tobacco that was doing the damage. Think of it like caffeine it essentially is as harmful to the body as that.
Most of our e-liquids are made in the UK or America
The way an e-liquid company measures their nicotine determines how they display it on their bottles. It used to be that in the UK it was always displayed as mg because of the metric system and outside of the uk it was displayed in %. See the chart below.
A nicotine shot is an unflavoured usually high nicotine 10ml bottle that is used to add nicotine to 0mg or nicotine free short fill bottles to create a big bottle of nicotine containing e-liquid.
1 x 9mg shot in a 25ml short fill will give you 35ml of 3mg e-liquid
½ x 18mg shot in a 25ml short fill will give you 30ml of 3mg e-liquid
1 x 18mg shot in a 50ml short fill will give you 60ml of 3mg e-liquid
2 x 18mg shots in a 50ml short fill will give you 70ml of 6mg e-liquid
2 x 18mg shots in a 100ml short fill will give you 120ml of 3mg e-liquid
Often there is not quite enough room to make a 6mg so the user will need to use more than one bottle or add as much as they can shake the bottle and fill a tank. The remaining nicotine can be added to the short fill afterwards
Choosing the right nicotine when vaping is crucial for keeping the cravings away. Either start low and get more if you need it or start high and reduce.
A guide to choosing your nicotine strength - Everyone is different if more nicotine is needed then use it. The nicotine wasn't the thing harming you as a smoker The tar and carcinogens of lit tobacco is what causes the bad health
Numbers are given based on if you used your vape the same amount of time or draws that you did on a traditional cigarette
3mg - In a regular MTL vape will cover a smoker up to 5 a day with moderate use and 10 or more a day with heavy use
3mg - If using a a sub ohm or DTL device this could cover more than 10 cigarettes a day
6mg - In a regular MTL vape will cover a smoker from to 10 to 15 cigarettes a day with moderate use and more with heavy use
6mg - If using a a sub ohm or DTL device this could cover up to and more than 20 cigarettes a day
12mg - In a regular MTL vape will cover a smoker from 15 to 20 a day with moderate use and 25 or more with heavy use
12mg - If using a sub ohm or DTL device this could cover much more than 25 cigarettes a day be aware this could potentially be very harsh for some
18mg - In a regular MTL vape will cover a smoker from 20+ a day with moderate use and 30 or more a day with heavy use
18mg - If using a a sub ohm or DTL device could cover much more than 30+ cigarettes a day - This could be incredibly harsh for most
Salt nicotine is refined differently from traditionally refined nicotine It is designed to give an instant hit but be a smoother vape than traditional nicotine at the same strength. So an NS10mg will feel like a 3mg and a NS20mg will feel like a 6mg. NS5mg will allow the vaper to reduce their nicotine intake.
Most people will find nicotine in liquid slightly scratchy on the throat at first but if it is really uncomfortable the likelihood is that it is too strong and it would be worth trying a lower strength. If its uncomfortable and its not as enjoyable as traditional smoking you probably won't do it
On average a 10ml bottle will last a mouth to lung vaper at around 10 – 15 watts about 3 to 4 days but this is very individual as some use a lower nicotine strength than they need which means they use the liquid more. Some use a higher strength and a 10ml bottle will last a very long time
On average a direct to lung vaper will use about 5 to 10ml daily in a device set around 50 watts.
A short fill is a large eliquid bottle with no nicotine in it with room in the bottle to add nicotine shot or shots
Add a 10ml 18mg nic shot to a 50ml short fill to make 60ml of 3mg Liquid
Add 2 x 10ml 18mg nic shots to 100ml short fills to make 120ml of 3mg
Most short fill bottles only have enough room in the bottle to create a 3mg eliquid
E-liquid has 4 main ingredients.
Propylene Glycol – used to create a throat hit and as a thinner and main carrier of flavour
Vegetable Glycerine – used to create the vapour and as a thickener
Nicotine (if used)
Yes most definitely as sometimes you can find some unique flavours this way. Please keep in mind that if you mix two different flavours with the same nicotine strength and ratio of PG & VG the nicotine strength and ratio will not be altered. If you mixed a 6mg with a 12mg and you used half of each you would have a 9mg result
E-Liquids should be kept in a cool and preferably dark place out of direct sunlight. The warmth and sunlight can effect flavour and nicotine in a negative way.
E-Liquid can be vaped after the Best Before Date. E-Liquid can last at least a year if kept out of sunlight and often only gets better with age. It will not become toxic but after a year or so the flavour may not be as tasty as it once was.
Eliquid Steeping is often thought of as a myth but certain liquids benefit from some time in a cool dark place to mature. This is often associated with sweet liquids that benefit from at least 2 weeks sitting to get to their best flavour.
What is DIY E-liquid ? As the name suggests DIY is Do It Yourself E-Liquid. Flavourings , dilutants and if required nicotine is mixed to make E-Juice. This seems a daunting task but it is just like cooking in a way. If you keep a clean environment, wear protective gloves when handling nicotine and do not sell to the general public then most people are more than capeable
There are two main types of battery in vaping
A Built-in battery device that can be USB charged
An external battery device that takes separate cells that should be charged via a dedicated battery charger
Please note. Where it can get a little confusing is that sometimes the battery section of a device can be refered to as a mod.
9 times out of 10 this is down to using the wrong lead or the wrong plug.
Always use the lead provided and a plug that will let a slow trickle charge in Usually this is a 5v 1amp plug.
If this is what you have been doing let the battery run down low and then plug the USB into your computer USB socket. This is often a very slow charge of 300mah or less, batteries like this as it gives it plenty of time to soak up all of that good energy.
Batteries that have been charged incorrectly for a while will need reconditioning with a few slow charges to get them back to a better performance
If the battery is built in to the device i.e. not removable always charge the battery with lead provided and unless stated always using a 5v and 1amp USB Plug. Some plugs are designed for quick charging tablets and phones etc and this is too much too quickly for most vape devices.
If the batteries do not come out then use the usb lead provided with the device (Always use the provided lead for safety reasons) Not all usb leads that look the same are the same. The reason it is fine is because the manufacturer has tuned the charging for the exact cell they have used and the exact lead they have provided.Just make sure you are present when it is charging and do not leave them over night. Alway use a plug that will put a slow charge in if you can 1 amp preferably but if it gets hot use a plug that charges slower. If in doubt ask your local store Examples of batteries or mods with built in batteries
It is not recommended that users charge their separate cell devices with a usb lead in to the device. These devices can be charged via usb as an emergency measure but is not recommended as a permanent solution. This is not a line to sell chargers there are significant reason why it should be done externally. Do not assume that it is safe. These batteries are not made for vaping and the manufacturer has no idea what cells you are using. Best to use the safer solution of a named quality charger. Hint: if it has fire in the title it probably isn’t the safest for high drain vaping ie 30 watts plusExamples of mods that take external cells
mAh is an abbreviation for milliampere hour. mAh is calculated by multiplying the amount of time the battery lasts by the amperes of the discharge current so essentially the higher the number of mah the longer it will last.
This will depend on what you want to do. Most mouth to lung vapers will get through a working day with 1200 mAh up to 2000 mAh for the heaviest of users.
A direct to lung vaper would need 3000mah at least to do the same as direct to lung vaping is more taxing on the batteries resources.
18650 etc refers to the size or measurements of a battery or more accurately a lithium-ion battery cell ie 18mm by 65.0mm or 21mm x 70.0mm
The 18650 is the most popular rechargeable battery in vaping. There are other sizes available like the 21700, 26650 and the 18350 to name a few. The battery life is determined by the mAh or milliampere hour
It is time to get a new battery when the battery is not performing as you expect it to. When it is holding charge for half the time it once did or it gets very warm doing the simplest of tasks. The time it takes to get to this point will be different for each user based on usage and how the unit has been charged. For best results charge the battery as slow as you can and plug it in when it needs it and remove it from charge when it is done. Do NOT put it on charge and leave it there until you go out the next day if the cell needs an hours charge then give it an hours charge.
Change your batteries when they stop performing as you want them to. If you are running them at a low wattage ie under 15 watts then they could last a year or more. If you are draining them heavily at 50 watts or more then they could well be underperforming after 6 months. Your charging regime will play a big part in this. Make sure your external cells have perfectly intact wraps on them If they have any of the metal showing under the wrap or the insulator on top please either re wrap or buy new cells
If you have any doubts about your charging routine just ask. Batteries get warm when they charge but if they are red hot then its time to look into it
Most vapes cannot balance charge more than one cell. One cell is charged and then after that the next cell is charged. All of the drain, excess heat and over use of that one cell causes strain on that 1st battery in the vape and ultimately leads to the demise of that 1 battery leading to the need of a new pair. If lucky it will just stop working if unlucky the cell may go into melt down
If your batteries are not the same age, ie the same amount of charges, the same amount of use and charged together for their whole lives then they are unbalanced. Meaning they cannot deliver the high output required by your vape. This will lead to low performance and low battery life.
External chargers let you monitor the charge going in to your cells. Good quality chargers will put what is needed in as opposed to as much as possible as fast as possible which can caused issues. A good charger will slow the charge rate down to recondition a bad cell. Internal charging will not do this. Using a good external charger could mean your batteries getting you through a day away from your charging equipment or not. Ultimately it is up to you how safe you want to be. Yes an external charger may sound like a hassle to you but it depends on the risks you want to take on safety and performance.
We now offer free tracked delivery on all UK orders over £20 which is the Royal Mail 48 Tracked service this is upgraded to Royal Mail Tracked 24 for over £40 orders
You can select Special delivery before 1pm from £5.70 upwards depending on weight
European is £9.79 tracked and signed with Royal mail Price increases based on weight
International ie USA from £11.20 Price increases based on weight
If you are in the United Kingdom Nine times out of Ten if you order before 4.30pm Monday to Friday
we hope to get the delivery to you next day if the tracked or RM24 service is selected
Saturdays we post out at 12 midday hoping for delivery Monday morning.
If sent RM48 it may take another day or two
Special delivery by 1pm should arrive by 1pm the next day.
European orders should take 3 to 5 working days
The rest of the world should take 5 to 7 working days
We use Discrete Packaging usually plain white envelopes or plain boxes with only our postage label with the V from our logo on it and a return address. This is to not attract attention during delivery.
Vapes have a few main parts.
Battery that powers the coil
Coil that heats up via the battery to evaporate the e-liquid
Tank that houses the coil and the e-liquid
Mouthpiece to inhale the resulting vapour through
In the United Kingdom you need to be 18 years old to vape although a challenge 25 system is often in place where identification will be asked of people who look under the age of 25 years of age.
Is the battery turned on? Most have a 5 click in 2 seconds on/off system others have a three click. This is quicker than you may think so try clicking the button very fast If it flashes it is turning on or off.
This could be the coil is not in place correctly. Make sure the coil is seated as it should and try again.
Vaping is a way to deliver nicotine in an at least 95% safer way than traditional smoking (as stated by the Royal College of Physicians)Link to GOV website
Of course it is better to not be dependant on nicotine so you may wish to reduce that over time and then give up vaping as the safest way to smoke or vape is to not smoke or vape at all but that is a choice only you can make.
All nicotine is absorbed by the vaper on the inhale and no harmful ingredients are in the inhaled or exhaled vapour
The most common thing for smokers to want is something small and discrete but as they progress they may want more battery life which means their device will get bigger and bigger as the larger the battery the longer it will last.
In our opinion the best place to start is with a mouth to lung starter kit as it will feel the most natural to you as a smoker. The great thing about mouth to lung is it doesn’t have to be huge to last you a full day as mouth to lung vaping isn’t as taxing on the battery as direct to lung vaping is. This is the reason the cloudier of vapers carry such large devices. If you are a heavier smoker and want something discrete a pod system maybe the right choice. They come pre filled or refillable and are usually very small. The links below will take you to some examples and some more information.
You can vape anywhere that the owner of the place you are lets you. It is not illegal to vape anywhere but it is common courtesy to ask if you do not know. If you wouldn’t smoke some where then you probably shouldn’t vape there but if you want to please ask the right person.
This is fairly simple The key is nothing burns when you vape so none of the deadly cancer causing carcinogens are inhaled. That’s not mentioning the thousands of chemicals in traditional cigarettes that are not present in vape.
Vape e-liquid has four pharma grade ingredients.
PG Propylene Glycol – found in asthma inhalers
VG Vegetable Glycerin – The mixture in cough mixture is sweet but no flavour
Nicotine – In the same class as caffeine as a stimulant
Food Flavours – Often taken from the sweet/confection industry
You will have a slight aroma of the flavour you are vaping but only when you vape not before or after like with smoking.
No vape won't kill you infact the Royal College of Physicians London have found that vaping is at least 95% safer than smoking. By switching to vaping you remove the deadly chemicals and carcinogens created when burning traditional tobacco cigarettes.
It is posible to draw the vapour into your mouth and then exhale and still absorb nicotine if required. The capiliaries in the mouth will absord nicotine particles and you will still feel the benefit. Its not necesary to inhale to your lungs it is optional but saying that as most vapers come from smoking inhaling to the lungs is often a habit that has been developed over time.
Not at all the two main ingredients are water based and crucially evapourated and not burnt. Compared to smoking it is a much less harmful as vape does not contain the deadly chemicals associated with smoking.
Each device generally has its own coil or selection of coils.
If a device has a selection of coils available, then each will have a specific function or recommended power
Depending on what you want from your vape there is a usual one coil you will prefer. We recommend trying the different options to see which performs the best for you.
Change the coil when it tastes nasty or stops working. This should be somewhere between 1 week for heavy users to 4 or 5 for low to moderate users. Coils can also perish if left unused for a while sat in e-liquid.
Coils last a different amount of time for each person as it depends on the liquid used, the amount of sweetener in it and the pg/vg ratio amongst other things. Everyone draws slightly differently a slow gradual draw is recommended to pull a consistent amount of liquid into the coil. If you use your vape all day everyday then a coil should last you two to four weeks but this is very much device and liquid dependant. Heavy users may be changing coils every week. Check your coils recommended wattage range Running too low or too high can cause a coil to perish quicker.
This could be down to the user not priming the coil correctly, the liquid used or the way that they vape.
If you take very long draws or a few in quick succession it can exhaust all of the liquid in the coil which is possible even with a full tank of liquid. The liquid in the tank re saturates the coil after each time you have a go on it but this does not happen immediately it can take a few seconds to fully saturate the coil again.
Ultimately if it tastes burnt it is because it is burnt. This can be the cotton was heated whilst dry before it has saturated or there is a build up of residue from the e-liquid from regular use.
Every time you change your coil it is important to make sure that the new coil is correctly saturated with e-liquid so it is ready for use.
It is widely regarded that filling your tank up and leaving the coil to sit for 15 to 20 minutes is the best way to do this.
We have noticed that an air bubble can form in the coil causing it to not saturate properly so we recommend taking it further
Add 5 to 10 drops to the centre of the coil (depending on the size of the coil)
Fill your tank
Take 5 to 10 long draws without pressing the power button on your device
To make sure the priming process is done take one more draw without power if no bubbles come out of the coil you know it is ready to go.
Check the coils recommended wattage range, Start the power low and work your way up until you are happy but do not exceed the highest rating or you will perish coils quicker.
This message will appear on the screen of your battery if it does not see a connection between the battery and the coil in the tank. For batteries with no screen this is usually shown by the button flashing several times.
Often the fix is one of these things
Make sure the coil is securely in place.
The coil may need replacing
If you have another device try the tank on that as a process of illumination to find what part is causing the issue.
Having an account allows you to take advantage of these features.
Collect loyalty points which can be redeem on site against any products. The more you spend the more you save.
Track your orders
View order history
Reorder feature which allows you to quickly reorder a previous order.
Opening an account is simple. Click on the log in icon at the top of the page and create an account and fill in your details under registration.
PG is an abreviation for Propylene Glychol which is thinner better flavouring carrying part of e-liquid it also helps re create the throat hit of smoking. You may hear the terms 50/50 or 70/30 these are E-liquid Ratios which determine how thick the liquid will be and what device it is designed for use in.
Vg is an abreviation of Vegetable Glycerin. The Vg content of an e-liquid determines how thick it is and ultimately how much cloud the juice produces. You may hear the terms 50pg/50vg or 70/30 these are E-liquid Ratios which determine how thick the liquid will be and what device it is designed for use in.
Everyone draws slightly differently, some hard and fast some slow and long all of these things play a part when using nicotine based vaping products.
Mouth to Lung is used to describe when the user takes the vapour into their mouth and then inhales it into the lungs. This is the most common way people vape or smoke
Direct to Lung is used to describe when the user takes the vapour straight into the lungs bypassing the mouth. This type of draw is used to create bigger vapour clouds.
Tanks are usually designed for one way or the other. The easiest way to tell is if they have large air channels they are for direct to lung and if they have small holes to let the air into the tank they are designed for mouth to lung.
The restriction of the air channels is what makes the mouth to lung vapes the most natural choice for people looking to switch from traditional smoking.
There are devices that cater for a best of both worlds this is known as Restricted Direct to Lung but still requires the vapour to be taken straight to lung rather than more natural way most people smoke which is Mouth to Lung.
A short fill is a larger than 10ml bottle of 0mg flavoured e-liquid that has been over flavoured and under filled to allow room for a nicotine shot. You may ask why wouldn’t you just buy a big bottle with nicotine in. There are laws in Europe that prohibit the sale of nicotine containing bottles over 10ml in capacity This is called the TPD or Tobacco Products Directive. The TPD does not cover 0mg or Nicotine free liquid so with short fills you can buy a big bottle of liquid and add nicotine after the fact. There are limits though as often the highest you can achieve is 6mg and usually only in a higher VG content.
ADV or All day vape means a liquid that you can use all day without getting bored of it. Often we can get bored of a flavour to the point we cannot taste it (vapers tongue). An all day vape is that liquid for you that tastes great all day every day
Vapers Tongue is when your cannot taste your e-liquid anymore. This can happen anytime but frequently happens when you are in the early stages of stopping smoking. It is the direct result of your taste buds redeveloping after how ever many years of being punished by the chemicals in smoking.
There are many different theories on a "cure" but often the vaper has to wait it out It can last an hour it could last weeks but in the main once your taste buds are back its short lived if it happens in the future. Try vaping some menthol or strong mint and stay hydrated would be our advice.
A Pod system is the term used to describe a device that used a plastic pod for a tank rather than a removeable glass tank. These started as a pre filled system that did not require any maintenance but has evolved into different forms
Prefilled Pod - These systems use a pod that has a coil and liquid inside. The user simply purchases a new pod when the last is finished. Pulls the old pod out and puts a new pod in. Traditionally these are draw activated
Refillable Pod - Like the prefilled but requires the user to refill with their chosen eliquid.
Refillable interchangeable coil Pod - The user can change the coil and the liquid
Adjustable Pod systems - These come with adjustable power etc to tailor the experience to the individual using it.
Pod Mod - Is a device that comes with a pod but can be used as a mod with a tank (sometimes with the use of an adapter)
In Europe we have the TPD (Tobacco Products Directive) this regulates us as a sector. After May 2016 the industry had to abide by the following laws.
Maximum Nicotine containing E-Liquid Bottle size is 10ml
Maximum Nicotine strength is 20mg or 2%
Maximum Tank size is 2ml
All Nicotine containing liquids must be tested by the MHRA
All products must be registered with the MHRA
A mod is what the battery section of a vape device can be called. It comes from the early days of vape when the battery section was "modified" from tourches or other battery powered devices.
Rebuildable atomisers or RBAs come in a few different forms They are a tank or a liquid vesal of some sort that allow the user to build their own coils and insert wicks rather than install a premade coil by the manufacturer.
Rebuildable Tank Atomisers or RTA is a tank with the coil or coils and wick at the bottom of the tank, and Rebuildable Dripping Tank Atomisers which is an RTA but with the build deck floating somewhere above the bottom of the tank with the wicks dropping into the liquid.
Rebuildable Dripping Atomisers or RDA which has no tank as such the liquid is held in the wick alone and the user drips liquid on it when the wick is dry
Squonking is a term used to describe a bottom fed atomiser. The term comes from the noise a bottle makes when you squeeze it (squonk). The squonker was made as vapers got tired of re dripping into an RDA. Mods were designed with a bottle inside that you can fill with e-liquid. A "squonk" pin with a whole through the middle is then installed into the atomiser to allow liquid to rise from below when you squeeze the bottle This fills the chamber with eliquid and wets the wicks. The act of letting go of the bottle draws the excess from the chamber.
Each tank will have its own way that it needs to be filled. Some fill from the top, some fill from the bottom.
Leaking tanks can be down to several different factors.
It may have been filled too high
The coil may need replacing
The user maybe pulling too much liquid into the coil as they draw but not using enough power to evaporate it.
The tank maybe damaged and air is getting into it
Seals maybe damaged or missing
Everything but the coil can be rinsed under the tap. For real stubborn flavours that you cannot get rid of place the glass section in a glass of alcohol for a few hours.
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