Same day dispatch on orders before 4pm Mon to Fri
Free Delivery on UK orders over £30
Sign up to our Newsletter for 10% off your next order

Help & FAQ

Please select the subject below and click for more information.
  • My Goods are Faulty What do I do?

    Whilst we endeavour to ensure all products sold at Vapers Online are fully working, on the rare occasion items may slip through the net. In this instance please refer to delivery and returns at the bottom of the page or on the product page.

  • Can I Cancel my order?

    You have the right to cancel your order within 14 days of receiving your goods. The products must be unopened, unused and in original packaging.

    To return firstly you must inform us by email to: support@vapersonline.co.uk that you wish to return your items.

    They must then be returned to 

    Vapers Online, 14 Farm Road, Street, Somerset. BA16 0BJ  

    We will inform you by return that we have received the items they will then be checked by a member of staff to confirm they are unopened, unused and in original packaging. When confirmed we will then process your refund using the original payment method within 14 days of receipt.

    All returns are to be paid by the customer. We do not cover any postage or courier for returns.

  • What is E-Liquid Made From?

    E-liquid has 4 main ingredients.

    • Propylene Glycol – used to create a throat hit and as a thinner and main carrier of flavour

    • Vegetable Glycerine – used to create the vapour and as a thickener

    • Nicotine (if used)

    • Food flavourings

  • What does E-Liquid Ratio Mean?

    E-Liquids can come in a variety of ratios 50pg/50vg and High Vg 30pg/70vg are a couple of the most popular

    In simple terms the PG figure shows how thin a liquid is and the VG shows how thick.

    Certain devices work better with certain ratios also different people have a preferred ratio It is often the case that the VG is smoother than PG.

    In the main a Sub Ohm or more cloudy device would require a higher VG content and a Mouth to Lung would require a more balanced ratio like a 50pg/50vg

  • What Nicotine Strength do I need?

    This decision will be made based on the device you are choosing, if it is a mouth to lung or a direct to lung device and the amount of traditional cigarettes you used to smoke. For an explanation of mouth to lung and direct to lung please see the frequently used terms section.

    Mouth to lung

    0 to 5 cigarettes a day – 3mg

    5 to 10 cigarettes a day – 6mg

    10 to 20 cigarettes a day – 12mg

    20 to 25+ cigarettes a day – 18mg

    Everyone is different but use this as a guide so you know where to start.

    For most people it will tickle your throat for a day or two until you get used to it but if it is really irritating perhaps go down a strength and try that. If you find you can’t put the device down and it’s a problem then go up a strength.

    Direct to lung.

    5 to 15 cigarettes a day – 3mg

    15 plus cigarettes a day – 6mg

    Anything above a 6mg for most in a direct to lung device will be very harsh but everyone is different so if that’s what you need then go for it.

    The main thing to remember here is nicotine wasn’t the thing in traditional tobacco that was doing the damage. Think of it like caffeine it essentially is as harmful to the body as that.

  • How Should I Store my Liquids?

    E-Liquids should be kept in a cool and preferably dark place out of direct sunlight. The warmth and sunlight can effect flavour and nicotine in a negative way.

  • How Long Should my Liquid Last?

    On average a 10ml bottle will last a mouth to lung vaper at around 10 – 15 watts about 3 to 4 days but this is very individual as some use a lower nicotine strength than they need which means they use the liquid more. Some use a higher strength and a 10ml bottle will last a very long time

    On average a direct to lung vaper will use about 5 to 10ml daily in a device set around 50 watts.

  • Can I mix Different Flavours?

    Yes most definitely as sometimes you can find some unique flavours this way. Please keep in mind that if you mix two different flavours with the same nicotine strength and ratio of PG & VG the nicotine strength and ratio will not be altered. If you mixed a 6mg with a 12mg and you used half of each you would have a 9mg result

  • What is a Nicotine Shot?

    A nicotine shot is an unflavoured usually high nicotine 10ml bottle that is used to add nicotine to 0mg or nicotine free short fill bottles to create a big bottle of nicotine containing e-liquid.

    • 1 x 9mg shot in a 25ml short fill will give you 35ml of 3mg e-liquid

    • ½ x 18mg shot in a 25ml short fill will give you 30ml of 3mg e-liquid

    • 1 x 18mg shot in a 50ml short fill will give you 60ml of 3mg e-liquid

    • 2 x 18mg shots in a 50ml short fill will give you 70ml of 6mg e-liquid

    • 2 x 18mg shots in a 100ml short fill will give you 120ml of 3mg e-liquid

    Often there is not quite enough room to make a 6mg so the user will need to use more than one bottle or add as much as they can shake the bottle and fill a tank. The remaining nicotine can be added to the short fill afterwards

  • Battery Types

    There are two main types of battery in vaping

    A Built-in battery device that can be USB charged

    An external battery device that takes separate cells that should be charged via a dedicated battery charger

  • What is a Good Charging Regime?

    If the battery is built in to the device i.e. not removable always charge the battery with lead provided and unless stated always using a 5v and 1amp USB Plug. Some plugs are designed for quick charging tablets and phones etc and this is too much too quickly for most vape devices.

  • My Battery Doesn’t last Long and I’ve not had it Long

    9 times out of 10 this is down to using the wrong lead or the wrong plug.

    Always use the lead provided and a plug that will let a slow trickle charge in Usually this is a 5v 1amp plug.

    If this is what you have been doing let the battery run down low and then plug the USB into your computer UDB socket. This is often a very slow charge of 300mah or less, batteries like this as it gives it plenty of time to soak up all of that good energy.

    Batteries that have been charged incorrectly for a while will need reconditioning with a few slow charges to get them back to a better performance

  • When Should I Buy a New Battery?

    It is time to get a new battery when the battery is not performing as you expect it to. When it is holding charge for half the time it once did or it gets very warm doing the simplest of tasks. The time it takes to get to this point will be different for each user based on usage and how the unit has been charged. For best results charge the battery as slow as you can and plug it in when it needs it and remove it from charge when it is done. Do NOT put it on charge and leave it there until you go out the next day if the cell needs an hours charge then give it an hours charge.

  • What is the Difference Between Built in or Separate Cell Batteries?

    Built in

    If the batteries do not come out then use the usb lead provided with the device (Always use the provided lead for safety reasons) Not all usb leads that look the same are the same. The reason it is fine is because the manufacturer has tuned the charging for the exact cell they have used and the exact lead they have provided.Just make sure you are present when it is charging and do not leave them over night. Alway use a plug that will put a slow charge in if you can 1 amp preferably but if it gets hot use a plug that charges slower. If in doubt ask your local store Examples of batteries or mods with built in batteries


    Separate Cells

    It is not recommended that users charge their separate cell devices with a usb lead in to the device. These devices can be charged via usb as an emergency measure but is not recommended as a permanent solution. This is not a line to sell chargers there are significant reason why it should be done externally. Do not assume that it is safe. These batteries are not made for vaping and the manufacturer has no idea what cells you are using. Best to use the safer solution of a named quality charger. Hint: if it has fire in the title it probably isn’t the safest for high drain vaping ie 30 watts plusExamples of mods that take external cells

  • Why Should I use a Dedicated Battery Charger?
    1. Most vapes cannot balance charge more than one cell. One cell is charged and then after that the next cell is charged. All of the drain, excess heat and over use of that one cell causes strain on that 1st battery in the vape and ultimately leads to the demise of that 1 battery leading to the need of a new pair. If lucky it will just stop working if unlucky the cell may go into melt down 

    2. If your batteries are not the same age, ie the same amount of charges, the same amount of use and charged together for their whole lives then they are unbalanced. Meaning they cannot deliver the high output required by your vape. This will lead to low performance and low battery life. 

    3. External chargers let you monitor the charge going in to your cells. Good quality chargers will put what is needed in as opposed to as much as possible as fast as possible which can caused issues. A good charger will slow the charge rate down to recondition a bad cell. Internal charging will not do this. Using a good external charger could mean your batteries getting you through a day away from your charging equipment or not. Ultimately it is up to you how safe you want to be. Yes an external charger may sound like a hassle to you but it depends on the risks you want to take on safety and performance.


  • When Should I Change my External Battery?

    Change your batteries when they stop performing as you want them to. If you are running them at a low wattage ie under 15 watts then they could last a year or more. If you are draining them heavily at 50 watts or more then they could well be underperforming after 6 months. Your charging regime will play a big part in this. Make sure your external cells have perfectly intact wraps on them If they have any of the metal showing under the wrap or the insulator on top please either re wrap or buy new cells 

    If you have any doubts about your charging routine just ask. Batteries get warm when they charge but if they are red hot then its time to look into it


  • What Does mAh Mean?

    mAh is an abbreviation for milliampere hour. mAh is calculated by multiplying the amount of time the battery lasts by the amperes of the discharge current so essentially the higher the number of mah the longer it will last.

  • How Many mAh do I Need?

    This will depend on what you want to do. Most mouth to lung vapers will get through a working day with 1200 mAh up to 2000 mAh for the heaviest of users.

    A direct to lung vaper would need 3000mah at least to do the same as direct to lung vaping is more taxing on the batteries resources.


  • When Will my Order Arrive?

    If you are in the United Kingdom Nine times out of Ten if you order before 4.30pm Monday to Friday we hope to get the delivery to you next day.

    Saturdays we post out at 12 midday hoping for delivery Monday morning.

    If sent 2nd class it may take another day

    European orders should take 3 to 5 working days

    The rest of the world should take 5 to 7 working days

  • How Much is Delivery? 

    In the UK - 1st Class Royal Mail is £2.99, 2nd Class Royal Mail is £2.49. Signed for is £4.40

    We now offer free delivery on all UK orders over £30 which is the Royal Mail 48hr service.

    Outside the UK is £7.00 tracked and signed Royal mail

  • Why Should I vape and not Smoke?

    This is fairly simple The key is nothing burns when you vape so none of the deadly cancer causing carcinogens are inhaled. That’s not mentioning the thousands of chemicals in traditional cigarettes that are not present in vape.

    Vape e-liquid has four pharma grade ingredients.

    • PG Propylene Glycol – found in asthma inhalers

    • VG Vegetable Glycerin – The mixture in cough mixture is sweet but no flavour

    • Nicotine – In the same class as caffeine as a stimulant

    • Food Flavours – Often taken from the sweet/confection industry

  • Does Vape Smell?

    Only of the flavour you are vaping. So if you vape blueberry that’s what it will smell of. If you vape custard flavour it will smell of custard.

  • Will I Smell if I Vape?

    You will have a slight aroma of the flavour you are vaping but only when you vape not before or after like with smoking.

  • How Old do you Have to be to Vape?

    In the United Kingdom you need to be 18 years old to vape although a challenge 25 system is often in place where identification will be asked of people who look under the age of 25 years of age.

  • What are the Down Sides to Vaping?

    Vaping is a way to deliver nicotine in an at least 95% safer way than traditional smoking (as stated by the Royal College of Physicians)Link to GOV website

    Of course it is better to not be dependant on nicotine so you may wish to reduce that over time and then give up vaping as the safest way to smoke or vape is to not smoke or vape at all but that is a choice only you can make.

  • How Does a Vape Work?

    Vapes have a few main parts.

    • Battery that powers the coil

    • Coil that heats up via the battery to evaporate the e-liquid

    • Tank that houses the coil and the e-liquid

    • Mouthpiece to inhale the resulting vapour through

  • I got my Device Home and Nothing is Happening

    Is the battery turned on? Most have a 5 click in 2 seconds on/off system others have a three click. This is quicker than you may think so try clicking the button very fast If it flashes it is turning on or off.

  • What Should I Buy as my First Device?

    The most common thing for smokers to want is something small and discrete but as they progress they may want more battery life which means their device will get bigger and bigger as the larger the battery the longer it will last.

    In our opinion the best place to start is with a mouth to lung starter kit as it will feel the most natural to you as a smoker. The great thing about mouth to lung is it doesn’t have to be huge to last you a full day as mouth to lung vaping isn’t as taxing on the battery as direct to lung vaping is. This is the reason the cloudier of vapers carry such large devices. If you are a heavier smoker and want something discrete a pod system maybe the right choice. They come pre filled or refillable and are usually very small. The links below will take you to some examples and some more information.

    Examples of Mouth to Lung kits

    Examples of Pod systems

    Examples of some Direct to Lung Kits

  • Where Can I Vape?

    You can vape anywhere that the owner of the place you are lets you. It is not illegal to vape anywhere but it is common courtesy to ask if you do not know. If you wouldn’t smoke some where then you probably shouldn’t vape there but if you want to please ask the right person.

  • Why are There so Many Different Coils?

    Each device generally has its own coil or selection of coils.

    If a device has a selection of coils available, then each will have a specific function or recommended power

    Depending on what you want from your vape there is a usual one coil you will prefer. We recommend trying the different options to see which performs the best for you.

  • When do I Change the Coil?

    Change the coil when it tastes nasty or stops working. This should be somewhere between 1 week for heavy users to 4 or 5 for low to moderate users. Coils can also perish if left unused for a while sat in e-liquid.

  • How Long Should my Coil Last?
    Coils last a different amount of time for each person as it depends on the liquid used, the amount of sweetener in it and the pg/vg ratio amongst other things.Everyone draws slightly differently a slow gradual draw is recommended to pull a consistent amount of liquid into the coil.If you use your vape all day everyday then a coil should last you two to four weeks but this is very much device and liquid dependant. Heavy users may be changing coils every week.Check your coils recommended wattage range Running too low or too high can cause a coil to perish quicker.
  • Why Does my Coil Always Taste Burnt?

    This could be down to the user not priming the coil correctly, the liquid used or the way that they vape.

    If you take very long draws or a few in quick succession it can exhaust all of the liquid in the coil which is possible even with a full tank of liquid. The liquid in the tank re saturates the coil after each time you have a go on it but this does not happen immediately it can take a few seconds to fully saturate the coil again.

    Ultimately if it tastes burnt it is because it is burnt. This can be the cotton was heated whilst dry before it has saturated or there is a build up of residue from the e-liquid from regular use.

  • What Does Priming Your Coil Mean?

    Every time you change your coil it is important to make sure that the new coil is correctly saturated with e-liquid so it is ready for use.

    It is widely regarded that filling your tank up and leaving the coil to sit for 15 to 20 minutes is the best way to do this.

    We have noticed that an air bubble can form in the coil causing it to not saturate properly so we recommend taking it further

    1. Add 5 to 10 drops to the centre of the coil (depending on the size of the coil)

    2. Fill your tank

    3. Take 5 to 10 long draws without pressing the power button on your device

    To make sure the priming process is done take one more draw without power if no bubbles come out of the coil you know it is ready to go.

    Check the coils recommended wattage range, Start the power low and work your way up until you are happy but do not exceed the highest rating or you will perish coils quicker.

  • What Does no Atomizer Mean?

    This message will appear on the screen of your battery if it does not see a connection between the battery and the coil in the tank. For batteries with no screen this is usually shown by the button flashing several times.

    Often the fix is one of these things

    • Make sure the coil is securely in place.

    • The coil may need replacing


    If you have another device try the tank on that as a process of illumination to find what part is causing the issue.

  • Why Should I open an Account?

    Having an account allows you to take advantage of these features.

    • Checkout quicker

    • Collect loyalty points which can be redeem on site against any products. The more you spend the more you save.

    • Track your orders

    • View order history

    • Reorder feature which allows you to quickly reorder a previous order.

  • How Do I Open an Account?

    Opening an account is simple. Click on the log in icon at the top of the page and create an account and fill in your details under registration.

  • How to Describe the way you Draw on a Traditional Cigarette

    Everyone draws slightly differently, some hard and fast some slow and long all of these things play a part when using nicotine based vaping products.

    Mouth to Lung is used to describe when the user takes the vapour into their mouth and then inhales it into the lungs. This is the most common way people vape or smoke

    Direct to Lung is used to describe when the user takes the vapour straight into the lungs bypassing the mouth. This type of draw is used to create bigger vapour clouds.

    Tanks are usually designed for one way or the other. The easiest way to tell is if they have large air channels they are for direct to lung and if they have small holes to let the air into the tank they are designed for mouth to lung.

    The restriction of the air channels is what makes the mouth to lung vapes the most natural choice for people looking to switch from traditional smoking.

  • What is a Short Fill?

    A short fill is a larger than 10ml bottle of 0mg flavoured e-liquid that has been over flavoured and under filled to allow room for a nicotine shot. You may ask why wouldn’t you just buy a big bottle with nicotine in. There are laws in Europe that prohibit the sale of nicotine containing bottles over 10ml in capacity This is called the TPD or Tobacco Products Directive. The TPD does not cover 0mg or Nicotine free liquid so with short fills you can buy a big bottle of liquid and add nicotine after the fact. There are limits though as often the highest you can achieve is 6mg and usually only in a higher VG content.

  • What is the TPD?

    In Europe we have the TPD (Tobacco Products Directive) this regulates us as a sector. After May 2016 the industry had to abide by the following laws.

    • Maximum Nicotine containing E-Liquid Bottle size is 10ml

    • Maximum Nicotine strength is 20mg or 2%

    • Maximum Tank size is 2ml

    • All Nicotine containing liquids must be tested by the MHRA

    • All products must be registered with the MHRA

  • How to Fill my Tank?

    Each tank will have its own way that it needs to be filled. Some fill from the top, some fill from the bottom.

  • Why Does my Tank Leak?

    Leaking tanks can be down to several different factors.

    • It may have been filled too high

    • The coil may need replacing

    • The user maybe pulling too much liquid into the coil as they draw but not using enough power to evaporate it.

    • The tank maybe damaged and air is getting into it

    • Seals maybe damaged or missing

  • How to Clean my Tank?

    Everything but the coil can be rinsed under the tap. For real stubborn flavours that you cannot get rid of place the glass section in a glass of alcohol for a few hours.

  • How do I Redeem my Points?

    You must have an account to redeem points. Log in and select My Points. If you wish to spend your points click Convert points to E Wallet this will be as good as currency at checkout.

Top