Retail stores now open - Also taking Telephone & Online Orders
Same day dispatch on orders before 4pm Monday to Friday and 11am Saturday
Free Delivery on UK orders over £30 and free tracked delivery over £40

Delivery & Returns

Deliveries

We endeavour to package goods well for delivery to ensure they stand the very best chance of arrival in new unspoiled condition. 

Nine times out of Ten if you order before 4.30pm Monday to Friday we hope to get the delivery to you next day via the RM24 or tracked service

If sent RM48 it may take another day possibly two 

Saturdays we post out at 12 midday hoping for delivery Monday morning

We offer FREE delivery on all UK orders over £30 which is the Royal Mail 48hr service but if you wish you can pay to have it delivered quicker.

Tracked (insured) postage is also available if required on all orders.

Special delivery before 1pm is also available for those that want it in a hurry 

Collect in store is available for those that live close enough to collect from our Somerset BA16 0BJ store.

We offer international delivery however we will only ship via Royal Mail International tracked & signed for service. 

When an order is made you will receive confirmation via email. Once the order is packed and dispatched you will get another email to let you know the tracking number 

Please be aware that once it has left our hands it is then in the hands of the delivery company and we have no control over how long it will take however we will do everything we can to investigate if it is overdue.

If the delivering company have said it is delivered it is then considered delivered.

On tracked insured items we will investigate and on confirmation we can claim we will refund or replace.

 

Adverse weather - Please note that delivery times are subject to fair weather policies, deliveries that are delayed due to adverse weather such as storms, snow or other unpredictable national or local events outside of the couriers control are not refundable under the normal guarantee.

Royal Mail's Terms can be found here


Returns

Faulty Goods

Whilst we endeavour to ensure all products sold at Vapers Online are fully working, on the rare occasion items may slip through the net. In this instance please refer to the below.

Batteries/Mods/VV or VW devices

These items come with a one month guarantee and have a life expectancy of 3-9 months (dependent on use). This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product shows any physical damage or signs of wear and tear in any way we reserve the right to refuse a refund or return.

Atomizers and Cartomizers

Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 24 hours of receipt if your item is damaged or faulty and we will replace it or refund where possible.

E-Liquids, Drip tips & AIO (all in ones)

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. Only if the wrong items have been sent or there are any other extenuating circumstances.

Mechanical Mods

Mechanical mods are for advanced users only, they require knowledge of Ohms Law, battery safety and the limits of your batteries and RBA's (Rebuildable Atomizers). If you are not comfortable with using these devices, do not purchase. Improper use of a mechanical mod and not understanding battery safety can lead to battery venting and/or explosion. 

Hybrid Mechanical Mods create a direct connection between your atomizer and battery, so must not be used with any atomizer that is not compatible for hybrid (Protruding Fixed 510). Neglecting this COULD result in serious injury

DO NOT have a mechanical device upon your persons with a battery installed, after each use please remove the battery and store in a suitable Battery case.

DO NOT carry any batteries loose in your pocket, bag etc if a circuit is made i.e. pocket full of change and keys, this could create a dead short circuit and create the battery to vent with devastating effects.

Vapers Online cannot be held responsible and accept no liability for the misuse of this product or damage caused to property and/or persons.

By purchasing a mechanical mod you agree to assume all liability associated with its use.

 

Non Faulty Items

You can return unwanted items back to us only if in original packaging, in unused condition and up to Two weeks after purchase.  After that it is at our discretion and will only be refunded to your E Wallet. No full refunds will be given after the two week period.

Our Address is:

Vapers Online LTD

14 Farm Road
Street

Somerset
BA16 0BJ

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